Post registration, HCAH representative meets the patient and their family.
HCAH specialist team meets with faimily the patient and their doctor to collect information.
The Doctor is consulted to get a complete patient history and is asked for specific inputs with relation to patient care and treatment plan.
The Assesment team creates a customized care plan after consulting with the patients family and doctor.
Post approval from HCAH Clinical Supervisor, the care plan is uploaded in system and homecare specialist visits are scheduled.
A welcome call is done by a centralized patient Care Desk to explain the care plan to the patient's family.
The HCAH team of nurses and specialists visits the patient as per the schedule.
Our specialists are equipped with a sophisticated application on their tablet devices for accurate and timely data collection.
A Home Visit Report (HVR) is prepared on a regular basis from the system and shared with patient's family and referral doctor to keep them updated on treatment progress.
Real-time tracking, analysis and necessary intervention is facilitated through our state-of-the-art technology platform.
Patient's doctor is always kept in the loop for review and to suggest suitable modifications to the care plan.
Feedback calls are done by a centralized Patient Care Desk to ensure quality and customer satisfaction.
On sharing the report with the patient's doctor their inputs are considered and the care plan is altered accordingly with everyone in the loop.
Patient's family is educated on continued self-care at home, package is gracefully closed and the patient is discharged from service.
We ensure a Quality Assurance cycle which consists of:
Periodic competency assessments
Clinical incident management process